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100% Satisfaction Guarantee

TherapyDolls.ca guarantees our products 100%.  All products that leaves our warehouse, are inspected and well packed, but human errors can sometimes occur.  Should any of the following apply to your order, we will gladly exchange it, replace it, refund it, or apply a store credit for it if:

1. Product differs significantly with what was advertised on our website.
2. Are faulty or defective - factory faults and defects that were not noticed during inspection.

Orders & Shipping

IMPORTANT INFORMATION REGARDING YOUR SHIPPING ADDRESS AND ADDRESS CHANGES:

Prior to confirming your order, please check and make sure the items in your cart are correct.  Once your order is confirmed and paid, no changes or exchanges can be made.  You can immediately request to cancel it, and we will refund you according to the original payment method received.  You will then need to place a new order.

VERY IMPORTANT:  Be sure that your "SHIP TO" Address is correct. We ship ONLY to the shipping address supplied to us on our WEBSITE SHOPPING CART and we will compare it to your Confirmed PayPal shipping address, if you chose PayPal as your payment method.  We can not be held accountable for incorrect shipping information.

Shipments sent to the wrong address supplied to us, will incur the redirect fee our courier companies charges or reshipping fees if it is returned.

If you need to update your SHIP TO address, please contact our Help Desk with your new information so that our admin team can update it for you, if you are experiencing problems updating this yourself.

Changes will only take effect on new orders placed AFTER the address change was done.

We ship locally withing Canada as well as worldwide.  Once you are ready to check out, you can enter your shipping details at checkout to see the shipping quote.

Returns:

1. You must contact us within 7 days so that we can arrange the necessary replacement or credit with you
2. Please do not return goods without authorization.  Contact our HELP DESK at our website, MacPhersonCrafts.com to request an authorization to return a product.  We will then supply you with instructions.
3. Authorized returns must be received within 14-21 days of notifying us, in a clean, unused condition and in it’s original packaging.  Once we inspect the product and we confirm the defect or significant difference, we will make the necessary arrangement with you with regards to your credit.
4. Should you have buyer's remorse, items can be returned at a restocking fee of 15% of the order total.  Shipping fees will NOT be refundable and return shipping will be for your account and not covered by us.  Any import fees and taxes back to us, will also be for your account.  Follow Step 1. and 2. above with regards to a return.

Payment Methods

We accept the following SECURE Payment Methods:

·       Stripe for credit card payments

·       PayPal

Notify Me! List

Should an item be out of stock, you will have the option to add your email address to the NOTIFY ME list.  Once the items is restocked, you will receive an email to inform you about this, should you be interested to order it.

Mailing List

Our mailing list subscription are managed by AWeber Communications and conforms to the CAN-SPAM Act of 2004.  All persons who want to subscribe to our mailing list, will have to complete the online form and then must complete our double OPT-IN procedure to be added to our mailing list.  All emails and newsletters from this site allow you to manage your current subscription or opt out of any further mailings whenever you want to.

Security:

The security of our clients is very important to us and therefore all sensitive financial information are securely handled by our payment processors - Stripe and PayPal.   We DO NOT store or save any financial information on this website.  We cannot charge your card as we do not have access to your financial information.

Privacy:

The privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.